Refund policy
Return & Refund Policy
Last updated: May 25, 2026
30-day return window
Not in love with what you got? You have 30 days from the delivery date to return eligible items for a refund.
What's eligible
- Unworn, unwashed, unused items in original condition with tags attached.
- Original packaging where applicable.
What's NOT eligible
- Final-sale items (clearly marked on the product page).
- Intimates, swimwear that's been worn, and beauty products that have been opened, for hygiene reasons.
- Items damaged through normal wear and tear.
How to start a return
- Email support@sloaneandcharlies.com with your order number and what you'd like to return.
- We'll send you a prepaid return label within 1-2 business days.
- Drop the package at any USPS location.
Refund timing
Once we receive and inspect your return, refunds are issued to the original payment method within 5-7 business days. Your bank may take an additional 2-5 days to post it.
Exchanges
Easiest path: return for refund, then place a new order. We don't currently offer direct exchanges.
Wrong item or defective on arrival
Our fault, not yours. We cover return shipping and send a replacement at no charge. Email us within 7 days of delivery with a photo.
Contact
Start a return yourself (fastest)
If you have a Sloane and Charlie's account, sign in at account.sloaneandcharlies.com, open your order, and request a return — we'll email a prepaid label.