Frequently Asked Questions

📦 How long does shipping take?

US orders: 7–14 business days with free standard shipping. We ship from trusted fulfillment partners to keep prices low and quality high.

💰 Do you offer free shipping?

Yes! Free shipping on all US orders. International shipping rates are calculated at checkout.

🔄 What's your return policy?

30-day hassle-free returns. If you're not happy, email us at support@sloaneandcharlies.com with your order number. Items must be unused and in original packaging. We cover return shipping on defective items.

💳 What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.

🌍 Do you ship internationally?

Yes! We ship to most countries. International shipping rates and delivery times vary by location.

📧 How do I contact you?

Email: support@sloaneandcharlies.com
TikTok DMs: @sloane_0001 or @charlie_x0001

🔍 Are your products real/legit?

100%. Every product is sourced from verified suppliers and hand-picked by Sloane and Charlie. We test and curate everything before it hits the shop.

🎁 Do you have gift cards?

Not yet — but they're coming soon! Follow us on TikTok to be the first to know.